Anticipated Start Date: July 2nd, 2018
Location: Mims, FL
FLSAStatus: Full-time, Non-exempt
The North Carolina Outward Bound School (NCOBS) is the oldest independent OutwardBoundschool in the country.The Scottsmoor base is located on the eastern coast of Florida and has served at-risk students since 1983. The base runs a variety of programs including the Families in Need of Services (FINS) program. The FINS program combines a 20-day wilderness expedition with family involvement and case management support for up to 6 months. The Family Coordinator is responsible for providing case management for FINS students and families, which includes admissions and medical screening, supporting the parents/guardians during the wilderness phase, and facilitating the follow-up phase with the family. This position increases community awareness of the program and works closely with students, parents, referring agencies, and associated medical providers to ensure quality recruitment and screening of students. The Family Coordinator is the main point of contact for the families throughout their Outward Bound experience, ensures that Outward Bound learnings are transferred to the home and school environment, and equips families with resources for long-term success. Each Family Coordinator will carry a caseload of students and is responsible for the following duties and responsibilities.
- Cultivate relationships with referral sources. Maintain contact through phone, email, and in-person meetings with referral sources and ensure they have the most current schedule and application materials.
- Present to large groups of personnel in the schools, at social service agencies, and other entities as specified by the Family Programs Manager.
- Respond to all phone and email inquiries and serve as the first point of contact for interested families, including initial phone screening and the sending of application materials.
- Facilitate the admissions process including review of application materials, face-to-face interview, medical screening, creating the student file, and entering student information into NCOBS and JJIS databases.
- Orient students and families to the program and utilize information gathered in the interview to facilitate goal setting.
- Collaborate with the referral source for each student, along with school personnel and any other services involved with the family, to ensure that the Outward Bound FINS experience is tailored to the individual’s needs. Share this information with wilderness instructors and Course Director.
- Work with parents during the wilderness phase to help them prepare for their child’s transition home, including facilitation of parent meeting on course start, course end, and mid-course parent meeting.
- Assist with behavioral and medical early departures from wilderness courses.
- Facilitate the follow-up phase for each student, including a minimum of 12 home visits and one school visit, coaching students and parents via phone, and making referrals for additional services. This requires using a company car and driving to the student’s home (2-hour radius) to conduct 30-60 minute home visits.
- Oversee the Individual Performance Plan for each student and family and complete a Follow-Up Performance Summary for each student upon program completion.
- Facilitate Outward Bound activities for families during follow up which may include: service projects, team-building days, ropes course, delivery of parenting skills and life management skills curriculum.
- Support the family component of Intercept courses.
- Responsible for determining graduation status of each youth in caseload and closing out the student file.
- Support program specific projects as needed.
- Other responsibilities as assigned.
- Local travel (up to 2.5 hours) in a school vehicle.
- Some irregular hours and weekend work are expected.
- Ability to sit in a seated position for prolonged periods of time.
- Ability to lift 40 pounds.
- Knowledge of Outward Bound programs and philosophy.
- Minimum of High School Diploma required; Bachelor Degree preferred.
- Background in social services preferred.
- Detail oriented with solid organizational skills.
- Ability to problem solve, prioritize and manage multiple tasks successfully within tight timelines and high stress.
- Time management and ability to meet deadlines.
- Strong and effective communicator, both written and oral. Must be able to speak to both youth and adult audiences.
- Experience in, and commitment to, the delivery of exceptional customer service.
- Ability to establish rapport with both youth and adults.
- Solid telephone and computer skills (MS Word, Excel, Access, and Outlook).
- First aid and CPR certification. Medical experience/training a plus.
- Successful completion of Outward Bound and Department of Juvenile Justice background check required upon hire.
- Valid driver license and successful completion of Outward Bound drivers training required.
Compensation and Benefits:
- This is a full-time salaried position.
- Eligible for full-time benefits.
- Apply through our website by visiting the link below.
- Type or copy a cover letter into the appropriate field and upload a resume with three references.
- Qualified candidates will be contacted to set up an interview.
- Interviewing will occur on a rolling basis. The anticipated start date for this position is July 2nd, 2018.
North Carolina Outward Bound School prohibits discrimination against, and harassment of, any employee or applicant for employment because of race, color, age, religion, sex, gender, pregnancy, genetic information, ethnic or national origin, sexual orientation, marital status, familial status, military or veteran status, qualified individuals with a disability on the basis of the disability, or any other category which may be protected under applicable local, state or federal law. NCOBS promotes respect for all people, and will not tolerate harassment based on any of these characteristics nor on differences based on gender identity or expression.